Smart Assistance is our advanced and fully remote assistance service, designed to provide timely maintenances while decreasing costs and times of intervention.
Our assistance connects with the client to completely understand the status of the reference installation (plant). Later, the assistance supports the customer step by step to solve the problem, both verbally and graphically, by taking advantage of
the augmented reality.
Thanks to the smartglasses, the assistance sees what the client sees, so as, it provides the perfect instructions to solve the most complex problems, even by using the
above-mentioned augmented reality.
The remote assistance service cuts the travel cost and allows to save thousand of euros every year.
Smart Assistance provides the customers with faster interventions than the traditional face to face assistance, thus decreasing significantly the downtime.
Having machines which are always perfectly running, ensures a significant increase in the plants productivity in the long term.
More than 95% of the common machine malfunctions are easily solved by the remote assistance.
Thanks to the smart support, the customer has always a reference point ready to provide the necessary assistance for the machines that have problems.
+39 045 8780263
2023 © Graphimecc • P.Iva e C.F. IT03356270235 • REA VR – 329731 • C.S. € 500.000 i.v.
Dev., Design & Concept by 19ADV